Refund & Cancellation Policy
General refund and cancellation information for THE1BEST digital services.
This policy explains the general approach to cancellations and refunds for services supplied by THE1BEST LTD. Individual project agreements may contain specific commercial terms.
Before work starts
If a service has not started, cancellation requests can normally be reviewed before work is scheduled or delivered.
After work starts
Where work has already been performed, any refund will take into account the work completed, third-party costs and the agreed scope.
Digital deliverables
Completed digital work, custom development, delivered files or activated services may not be refundable once delivered, except where required by applicable law or an agreed remedy.
Service issues
If a delivered service does not materially match the agreed scope, contact support so the issue can be reviewed and, where appropriate, corrected.
Requesting a refund
Send the order/project reference and a description of the issue to support@the1best.com.